FAQ
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), UCB and UnionPay, Google Pay, Apple Pay and Shop.
Do you charge VAT / GST or customs duties?
Prices may include VAT or GST depending on your location. International orders may be subject to customs duties.
Can I change or cancel my order after placing it?
All orders are final once placed and accepted, as we process them quickly to ensure timely delivery. You may be eligible for a return once you receive your order, please review our Returns Policy.
Which countries do you ship to?
Currently, we ship to the EU, UK, Switzerland, Australia, New Zealand, Hong Kong, United States, Canada, Japan, Singapore. We will be adding more shipping destinations soon!
How long does shipping take?
Delivery times vary by location and are shown upon checkout.
You will receive a more accurate delivery date and tracking number by email once your order ships.
NOTE: shipments may be delayed by circumstances outside of our control.
How can I track my order?
Once your order ships, you'll receive an email with a tracking link.
Do I have to pay customs or import fees?
Some international orders may be subject to import duties or taxes, which are the customer’s responsibility.
My order is delayed. What should I do?
Shipping times can vary due to carrier delays. If your order hasn't arrived within 14 days, please contact us.
I received the wrong order. What should I do?
Please contact us with your order number and a photo of the incorrect item. We'll sort it out for you.
What is your return policy?
Our return policy varies by region. Please refer to our Returns Policy for more information.
How do I start a return?
Please refer to our Returns Policy to see if your order is eligible for a refund and for instructions on how to start a return.
How long do refunds take?
Once we receive your return, refunds are processed within 14 days, but bank processing may take longer.
Can I exchange my item?
At this time, we do not offer exchanges, please refer to our Returns Policy for more information.
Are the products on this site authentic?
All products purchased from the official Pirelli Store are authentic, produced for Pirelli from selected suppliers, and sold by Styldx.
Are these the same designs as the caps worn by the driver champions on race podiums?
Pirelli Podium Caps, designed by Denis Dekovic - DKVC, are official replicas of the ones worn by drivers during the Formula 1® podium ceremony, celebrating victory at the highest level of motorsport.
Will there be more caps over the course of the race season?
Yes! Stay tuned for new release by signing up for our newsletter.
Who is Styldx?
All products purchased from the official Pirelli Store are authentic, produced for Pirelli from selected suppliers, and sold by Styldx. Styldx is the operator of the store.pirelli.com website and is the exclusive Pirelli-authorized seller of the products offered for sale herein.
What size cap should I buy?
Our caps are all "one size fits most" with an adjustable strap for a comfortable fit.
How can I contact customer support?
Please use our Contact page to reach us. We're here to help!
Do you offer gift cards?
Not at this time.
